Refund Policy

Thank you for choosing our services. We strive to provide the most stable streaming experience possible. Please read our refund guidelines carefully below before submitting any requests.

1. 7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee on all subscription plans if our service does not perform as advertised.

• The 7-day window begins exactly from the moment your activation details are sent to your email or WhatsApp.
• Refund requests submitted after 7 days from the initial purchase date will not be eligible for a refund.

2. Eligible Conditions for a Refund

You are entitled to a full refund within the first 7 days under the following circumstances:

• Technical Incompatibility: The service fails to work entirely on your supported device, and our 24/7 technical support team cannot resolve the issue within 48 hours.
• Server Downtime: Prolonged, unannounced server outages that prevent streaming entirely during the initial 7-day period.

3. Non-Refundable Situations

We cannot issue refunds or credits in the following cases:

• Your internet connection speed is below our recommended baseline (minimum 25 Mbps for HD/4K) causing localized buffering or network drops.
• You changed your mind, ordered by mistake, or no longer want to use the service after the 7-day window has closed.
• Violations of our terms, such as attempting to use a single-device subscription on multiple screens simultaneously (Multi-Screen abuse).
• Issues caused directly by third-party applications where our playlist format functions properly on other standard software.

4. How to Request a Refund

If your situation meets the eligibility criteria listed above, please submit your request directly to our support channel via email or WhatsApp. Please include your order number, registered email, and a brief description of the technical issue (including screenshots if applicable).